BREAKFAST: American Breakfast (eggs, coffee or tea, juice or fruit) is offered daily in our sister property, Casaluna from 8:00am to 10:30am. Breakfast is included with the room when you book direct with the hotel. Extra breakfasts may be purchased for $75 pesos per person.

PETS: Pets are not permitted in the hotel.

PARKING: Valet Parking is provided free of charge when you book direct through the hotel. The parking service expires at 2:00 pm, the day of your check out, after this time the cost is $ 20 Pesos per hour.

SMOKING: Casaquetzal Hotel Boutique, is a smoke-free, so smoking is only allowed in the common areas of the hotel. Smoking within the suite will generate a charge of $ 500.00 Pesos, to cover the cost of deep cleaning for the room.

– TV with cable.
– Free Wifi

NOTE: The hotel does not provide roll-away beds. Please check with the front desk prior to your arrival if you need to accommodate additional guests. (Subject to availability)


  1. You have 2 days prior to your arrival to request a change or cancellation without penalty and 5 days during 3-day weekends and holidays. (For more details please contact the hotel directly.)
  2. If you cancel after the time period, the hotel will process a payment equal to the first night rate.
  3. In case of No-Shows, the hotel will process a payment equal to the first night rate.
  4. Departures earlier than anticipated will be charged a payment equal to the first nightly rate or 50% of the total reservation for three nights or three rooms or more.
  5. The hotel has requested a CREDIT card in guarantee for your reservation, if you provided a DEBIT card, please contact the hotel for details; otherwise the cardholder is responsible for any clarification with his bank.
  6. The hotel will authorize funds for the total stay 2 or 5 days (depending on season) before your arrival date to guarantee your reservation. This is not the charge and it is cancelable. Upon your arrival you may choose your final payment method. If there is a problem when proceeding with the authorization or verification, we will contact you requesting another form of payment (other card or bank deposit) before noon. After this time, if there is no guarantee, the hotel will cancel your reservation.
  7. The rate is based double occupancy. The charge for each additional person is $ 450.00 pesos, including breakfast. (People from 11 years of age are considered as adults)